Fairfax Group Practice
Aiming to provide a caring, patient centred and efficient primary healthcare service to all our registered patients.
'CERVICAL SCREENING SAVES LIVES CAMPAIGN': Public Health England have recently launched a campaign urging women to attend their cervical screening, with data showing that the number of women attending screening has fallen to a 20-year low. If you are eligible to attend the screening and have not yet responded to your invite, you are strongly urged to do so. Around 2,600 women are diagnosed with cervical cancer in England each year, and around 690 women die from the disease, which is 2 deaths every day. It is estimated that if everyone attended screening regularly, 83% of cervical cancer cases could be prevented. Watch the short video at https://youtu.be/JkutlKFqqec for more information. Our practice nurses or your GP are also happy to discuss the importance of this test and any concerns you have in more detail.
ANNUAL PATIENT SURVEY: The results of our recent patient satisfaction survey can be found by clicking the link under the 'Have your say' tab above. We had a very good response rate with more than 630 completed surveys being returned. We would like to invite interested patients to attend a Patient Group Meeting at 6.30 pm on Tuesday 14th May 2019 to go through the findings and to look at areas where we could improve the services we offer. If you would like to be involved in this, please contact the surgery by e-mailing Becky Burns, our Practice Operations Manager at firstname.lastname@example.org.
APPOINTMENTS SYSTEM: Do you know that around 66% of our routine GP appointments can be booked on the day - these are not just reserved for emergencies? The remaining appointments are available for pre-booking up to one month in advance. You can book your doctor's appointment either by phone, in person or online (make sure you are registered for online services so that not only can you book appointments but you can also order repeat prescriptions, view test results etc at any time to suit). Same day appointments are available to book from 8.00 am. Once all appointments have been taken, any urgent requests for appointments will be directed to our on-call doctor who will call you back to discus the nature of your problem and agree the most appropriate way forward.
NEW TELEPHONE SYSTEM: In response to patient feedback regarding telephone access and due to the fact that our practice list size has increased considerably, we are pleased to announce that we have installed a new phone system with additional lines. We hope that this will make a big difference and that patients notice improved response times when contacting the surgery by phone.
REFERRALS: Please be aware that if you are referred to the hospital, waiting times for appointments can be anything up to 18 weeks for a routine appointment and 6-8 weeks for an urgent appointment. Patients have been contacting the hospital or ourselves to chase appointments well before this deadline and unfortunately we are unable to do anything to expedite appointments. For more urgent referrals you may be referred on a '2 week wait', for instance suspected cancer referrals. If this is the case, the doctor will discuss with you and you can then expect to be contacted by the hospital within a 2 week window.
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(Site updated 02/05/2019)