Opening times, extended working hours, online services and more ...
Did you know we are open from 8am until 6.30pm on normal working days (with some appointments available from 7.30 am in the mornings)? You can also request a telephone consultation if you feel you don’t need to physically make a trip to see your health care professional at the Practice. To help with making appointments at other times to fit around work, school and other commitments, evening (until 8pm) and weekend appointments (8am until 6pm) are available from three locations across Bury. Find out about availability by contacting the Practice.
Online services and free NHS Wi-Fi
If you haven’t done so already, you might want to think about signing up to online services. Have a chat with our Digital Champion, David, about the benefits of online services, where you can book and cancel appointments, order repeat prescriptions and access part of your GP records, find out more here. If you want to have a look online about the benefits of online services whilst waiting for your appointment in the Practice, book another appointment or order a repeat prescription, you can use free NHS Wi-Fi.
Preparing for your appointment
You can get the most of our your appointment at the Practice by preparing in advance, there is some good advice available online including taking notes in with you to your appointment and not being afraid to ask questions about anything you find unclear. We want you to get the most out of your appointment. You can read more about this here.
Can our Practice Nurse or Pharmacist help?
Don’t forget you can book in with your Practice Nurse for health issues such as family planning, healthy living advice and blood pressure checks. Nurses also help patients with vaccinations and immunisations, cervical smears, the management of long term conditions and much more. Our pharmacist is able to help with medication queries, medication reviews etc, so please ask at reception as you may not need to see a GP.
Need to cancel? Please get in touch
We understand that sometimes things crop up which may mean you need to cancel or change your planned appointment. Please don’t worry but do give us a call or cancel your appointment online as soon as you can, so that we can make this available to another patient.
We value your feedback
We value your feedback about the services we provide, we would be grateful if you could complete the very quick ‘Friends and Family Test’ when you visit the Practice or here on the website, and we always welcome your feedback.
If you receive a copy of the annual GP Patient Survey, we would really encourage you to complete and return this, we can use the results to improve our services and your
Book appointments and order prescriptions online…
ELECTRONIC PRESCRIPTION SERVICE
We are now able to offer the Electronic Prescription Service, so if you nominated a pharmacy, we will send all future prescriptions electronically to your preferred pharmacy.
If you would like to take advantage of this service and haven’t yet completed a nomination form, you should ask your preferred pharmacy to set your nomination. You don’t need a computer to do this.
This will not affect the way that you order / request prescriptions.
Electronic Prescription Service - benefits for you
· If you get a repeat prescription, you will not have to spend your time coming to the practice each time to pick up your paper prescription. Instead we will send it automatically to the place you choose, with less chance of it getting lost.
· Nearly all pharmacies will be connected to the service, so you will be able to get your medicines from any pharmacy you choose – whether it’s near home, work or the shops.
· You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription , they can be ordered in ready for you.
What happens if I do not wish to use the service?
Nothing- you will continue to get paper prescriptions as you do now.
A full list of pharmacies who are offering electronic prescriptions is listed on NHS Choices Website You will see ‘Electronic Prescription Service Available here’ next to the name of the pharmacy listed.
More information about the Electronic Prescription Service is available from your local pharmacy, from the surgery or on-line at http://www.connectingforhealth.nhs.uk/eps.
Alternatively you can contact PALS on freephone 0800 328 3166 (Monday - Friday, 9.00am - 5.00pm) or you can email firstname.lastname@example.org
NHS SUMMARY CARE RECORDS
The NHS is introducing an improved way of storing and managing important medical information electronically, called Summary Care Records. We are taking part in this scheme which means that, in the future, and with your consent, key information from your GP record will start to become available electronically to NHS staff treating you out of hours or in an emergency. You can also view your summary care record if you are signed up to on-line services.
Summary Care Records contain key information about your health: details of your allergies, your current prescriptions and whether you have had any bad reactions to medicines.
If you would like more information, contact the NHS Bury Patient Advice and Liaison Service (PALS) on 0800 121 3166 or by email: email@example.com (Monday to Friday, 9am to 5pm). You can also write to PALS at NHS Bury, 21 Silver Street, Bury, BL9 0EN.