We offer a range of pre bookable and same day appointments (both face to face and telephone appointments). We continue to offer our telephone triage service which is available for any urgent same day problems. You will be asked to leave your contact details together with a brief description of your problem and the doctor will call you back. Following this you will be offered an appointment, general advice, prescription etc, as appropriate.
Appointments are avilable to book on line - to register click on the following link:
We also offer pre-bookable appointments for our early morning (7.30 am) and late evening (6.30 pm) surgeries.
You can book with the Practice Nurse or Health Care Support Worker up to 4 weeks in advance.
You can book an appointment in one of the following ways:
- By phoning the surgery
- By coming in to the surgery
- By requesting an appointment on-line (you will need to register to use this service and you can download a registration form from this website or collect on at the practice).
Alternative ways of accessing healthcare:
Our reception staff are here to help you and need to take as much information as possible in order to direct you to the correct healthcare professional. They work within set practice guidelines and are a valuable source of information for patients and their relatives. The following are some of the alternative ways of accessing appropriate healthcare or for dealing with any queries you may have:
- Self Care - is the best choice to treat very minor illnesses, ailments and injuries. A range of common illnesses and complaints, such as coughs, colds, sore throats and upset stomachs and aches and pains can be treated with a well stocked medicine cabinet and plenty of rest. Some self care essentials include; paracetamol, anti-diarrhoeal medicines, re-hydration mixtures, indigestion remedies and a thermometer.
- Care at the Chemist – offered by the majority of the local pharmacies, this scheme is available to patients registered with a Bury GP and can deal with minor ailments such as sore throat, dry or chesty cough, diarrhoea, constipation, mouth ulcers, teething, bites & stings, athletes foot, conjunctivitis etc. No appointment is necessary and if you normally receive free NHS prescriptions you will be entitled to free treatment. For a full list of conditions included in this scheme, please ask the receptionist or pick up a leaflet.
- Walk-In-Centres – this service is available locally (next door to the Health Centre) or in the centre of Bury and is available to any member of the public. No appointment is necessary and there is usually a nurse on duty who can prescribe medication for general conditions. They can assess patients with infection and rashes, fractures and lacerations, stomach upsets, cuts and bruises, burns and strains etc, as well as performing blood pressure checks, offering emergency contraception and advice etc.
- Emergencies – A&E – For serious injuries or illnesses you should visit A&E or dial 999 for emergencies such as loss of consciousness, persistent severe chest pain or breathing difficulties, acute confused state or acute pain not relieved by simple analgesia.
- Test Results – you do not usually need to see the doctor to get the results of any tests you have had, unless the doctor has specifically requested this. The receptionist can access your results from your medical records and will inform you if the doctor has issued any special instructions, issued a prescription or requested to see you. Please try to ring after 2.00 pm for test results.
- Medication Queries – we now have a pharmacist working in the practice on most afternoons and she may well be able to help with any problems or concerns you have around your medication. The receptionist will discuss this with you and if appropriate, the pharmacist will call you back sometime during the afternoon.
- Referral Queries – if you have any questions or problems about a referral which has already been made to one of the local hospitals, the receptionist or the secretary can probably help you with this and there is no need to speak to the doctor again. Let them know what your problem or query is and they will try to help resolve this.
Appointments are always in great demand and a high proportion of patients fail to attend their appointment without cancelling. These appointments could have been taken by another patient and you are asked to cancel if you find you are not able to attend, either by phone, on-line at www.fairfaxgrouppractice.nhs.uk or by text message to 07807 180352.
Our ‘phone lines are especially busy during the early part of the morning and it helps if you can phone during the latter part of the morning or afternoon for anything of a non-urgent nature. You can also use our on-line service to request repeat prescriptions and appointments 24 hours per day, 7 days per week.